Knowledge Base

If you have experienced an issue on your property and it has impacted your utility bill, please use the following information and complete the Water/Wastewater Adjustment Request Form on yourCustomer Self-Service Portal. Your account will be reviewed to see if it qualifies for a possible adjustment to your bill. A property may only receive one pool fill adjustment and one repair adjustment per calendar year. If you have already received the allotted adjustment, your request will not be approved.

For more information visit: https://www.mymanatee.org/connect/news-and-information/news-and-information/article-detail/utilities-customer-service-division-posts/2025/01/02/utilities-checklist-for-high-bills

For further assistance please call 3-1-1