Knowledge Base

Each Big Bin is electronically chipped and assigned to your address. If your bin goes missing, we can track and confirm whether it’s at the wrong property. In most cases, bins are simply found nearby and returned.

To help prevent theft or mix-ups:

• Mark your bin with your house number (without covering the county-issued number on the front).
• Bring it back from the curb promptly after collection.
• Keep an eye out for your neighbors, especially those who may need extra help.

If you suspect your bin is missing, call 311. Our team will investigate and make sure you’re not left without service.

Important: Removing or keeping a bin that does not belong to you is considered theft under Florida law.

• According to Florida Statute § 812.014, theft of property valued at $100 or more is classified as petit theft of the first degree, a first-degree misdemeanor, and is an arrestable offense.
• Repeat offenses may be charged as a felony.

Simply put: taking a bin that isn’t yours can lead to arrest and prosecution.